SAP Service Cloud 2111 C_C4H510_21 Training Questions

test2023-01-06T02:50:18+00:00

C_C4H510_21 is a certification exam for SAP Service Cloud that tests a candidate’s knowledge and skills in the area of CRM and customer service. To prepare for the C_C4H510_21 certification exam, you can study SAP Service Cloud 2111 C_C4H510_21 Training Questions offered by FreeTestshare. These SAP Service Cloud 2111 C_C4H510_21 Training Questions usually cover topics such as the Service Objects, Service Elements and Notification, Personalization and Extensibility and Reporting,etc. Doing practice questions can help you get a feel for the types of questions that are likely to be on the exam, as well as help you identify any areas where you need further study. It’s also a good idea to allow plenty of time for studying and to create a study schedule that allows you to cover all the exam topics in a systematic and thorough way.

Check free C_C4H510_21 practice exam

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1. How can you restrict access to Product View?

Territories

Service Unit of Employee

Employee

Sales Data of Employee

2. Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

Territory

Service organization

Skills

Measurement and reading

3. Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.

Installed bases

Service contracts

Contacts

Registered products

4. What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.

Create knowledge base articles in SAP Service Cloud.

Integrate with MindTouch.

Configure the relevant question in scoping.

Choose the correct SAP Jam group in the knowledge base configuration settings.

5. When should you use the templates provided in the Data Workbench?

When the Mass Change Account Data tool is used

When customer data needs to be loaded quickly

When there is unstructured legacy data

When data volume is low

6. When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

Registered product

Installed base

Service contract

Service warranty

7. Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question

Creating a ticket on the main account automatically creates tickets on the sub-accounts.

Opening the main ticket allows you to see all of the connected sub-tickets.

You can change the status of multiple sub-tickets from the main ticket.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

8. Which business function in the account master will block the release of quotes to SAP S/4HANA?

Sales support block

Prospect

Delivery block

Credit limit check

9. Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

CTI Client Adapter

Live Activity pane

CTI Desktop pane

CTI Client pane

10. Which feature is used to limit values in a drop-down list?

Extension fields

Adaptation

Personalization

Code list restriction

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11. Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

Create an incident.

Send an e-mail to SAP Cloud Support.

Document an influencer story.

Report a ticket.

12. Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

Maintenance plan

Visit

Contract

Ticket

13. Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

Do you want to support e-mail channels for corporate accounts?

Do you want to enable agents to respond to tickets using an external e-mail client?

Do you want to enable internal memos for tickets?

Do you want to download an add-in for Microsoft Outlook?

14. Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Countries, business processes, integrations

Countries, data workbench, form templates

Countries, workflow rules, integrations

Countries, business processes, business users

15. Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

Activate Scoping Item Determination for Territory Owner in Transaction

Usage of Delegates

Assign Restriction Rules

Configure Work Distribution Rules for Employees

16. Which option do you have to mark a field as mandatory?

Page layout configuration

Disable personalization settings

Maintenance of access restrictions in the business role

Use Key user tool adaptation

17. Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

Web service message monitoring

Custom reports

Interactive dashboards

Standard reports

Inner join data sources

18. Which tool would you use to create high data volumes in SAP Service Cloud?

Data Workbench

Job Manager

Form Templates

Mass data maintenance

19. Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question.

Registered product

Product

Warranty

Text

Maintenance plan

20. You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends.

How can you achieve this?

Maintain the fine-tuning activity for date profiles.

Maintain the fine-tuning activity for contracts.

Create a workflow rule.

Select the relevant scoping question.

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21. What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

The system can be set up so that certain incident categories are not covered.

Routing rules can be applied to warranties.

The agent is prompted to upsell a warranty to the customer.

When an agent creates a ticket with a registered product, the warranty is automatically determined.

22. Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

Account work distribution

Organizational work distribution

Service category distribution

Territory work distribution

Employee work distribution

23. Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Scoping is automatically generated by the system based on your fine-tuning decisions.

The activity list is automatically generated by the system based on your scoping decisions.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented.

24. Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

Set up deals

Maintenance plan

Scoping attribute set

Maintenance measurement and readings

25. What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

Add an account team member.

Use e-malis as a response to a ticket.

Add a reference to an account.

Add a reference to a service contract.

26. Which data element is used to calculate the warranty start?

Number of months

Warranty duration

Service category

Warranty reference date

27. You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.

Which of the following could be a reason for that?

Note: There are 2 correct answers to this question.

A workflow rule has to be scheduled to trigger the determination.

The system background job for SLA determination runs every 30 minutes and has not been executed yet.

The determination rules have been configured, but not activated.

The question related to SLAs must be activated in project scoping.

28. What is one consequence of scoping the installed base option?

The Measurements feature is activated.

The Registered Product scoping option will be selected automatically.

Warranty management is available in service tickets.

The number of available standard reports is reduced.

29. What is required to set up the organizational structure correctly?

The root node/uppermost node must be defined as a service organization.

The root node/uppermost node must be defined as a company.

The root node/uppermost node must be defined as a sales organization.

The root node/uppermost node must be defined as an enterprise.

30. Which feature allows the scheduling of automatic ticket creation?

Realignment run

Service plans

Registered products

Maintenance plans