500-443 Advanced Administration and Reporting of Contact Center Enterprise Real Dumps

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1. An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.

Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

Cisco Unified CCX Standard

None of the Above

Cisco Unified CCX Premium

Cisco Unified CCX Enhanced

Cisco Unified CCX Enterprise

2. You are designing a Cisco Unified Contact Center Express system with four requirements: 250 configured agents 150 agents maximum logged in at any given time 30 agents able to make outbound calls 20 agents able to answer emails How many premium seats should be purchased?

180 seats

200 seats

150 seats

250 seats

3. Which interface is used to configure debug parameters for log files?

Control Center

Datastore Control Center

system parameters

trace configuration

4. Which command can an administrator issue on a Cisco router to send debug messages to the vty lines?

terminal monitor

logging buffered

logging console

logging synchronous

5. Which criterion can be used to control supervisor workflows?

number of agents logged in

number of calls abandoned

duration of oldest call in queue

length of time an agent is in the NotReady state

6. Which network service automatically assigns IP addresses to devices on the network?

Telnet

DHCP

DNS

traceroute

7. Where are CTI route points added or configured for Cisco Unified Contact Center Express?

Cisco Unified Contact Center Express Media Subsystem

Cisco Supervisor Desktop

Cisco CRS Administration, JTAPI Trigger Creation

Cisco Unified CallManager Device Configuration

Cisco Unified Contact Center Express Directory Management

8. On which two interfaces or ports can security be improved by configuring executive timeouts? (Choose two.)

Fast Ethernet interfaces

vty ports

console ports

serial interfaces

loopback interfaces

9. Users are complaining that they are unable to browse certain websites on the Internet. An administrator can successfully ping a web server via its IP address, but cannot browse to the domain name of the website.

Which troubleshooting tool would be most useful in determining where the problem is?

netstat

tracert

ipconfig

nslookup

10. In Cisco Unified Contact Center Express, where is wrap-up data enabled?

in CSQ configuration on Application Administration

in resource configuration on Application Administration

in the Cisco Supervisor Desktop

in workflow groups on Cisco Desktop Work Flow Administrator

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11. How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

one language for both the CAD and the CSD

two languages for the CAD and one language for the CSD

one language for the CAD and a different language for the CSD

two languages for both the CAD and the CSD

12. In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified Contact Center Express site?

SMTP server

wallboard server

ASR or TTS servers

enterprise database

13. A preview outbound dialer uses which source and destination resources?

a CTI port to the customer

the personal line of the agent to the customer

the ACD line of the agent to the customer

a CTI port to the agent, then redirected to the customer

14. Which command should be used on a Cisco router or switch to allow log messages to be displayed on remotely connected sessions using Telnet or SSH?

logging synchronous

show running-config?

debug all

terminal monitor

15. A technician is to document the current configurations of all network devices in a college, including those in off-site buildings.

Which protocol would be best to use to securely access the network devices?

HTTP

SSH

Telnet

FTP

16. What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

80 ms

10 ms

50 ms

2 ms

17. The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

hostname

IP address

gateway address

Cisco Unified CCX version

physical MAC

18. A network engineer is troubleshooting connectivity issues among interconnected Cisco routers and switches.

Which command should the engineer use to find the IP address information, host name, and IOS version of neighboring network devices?

show version

show ip route

show interfaces

show cdp neighbors detail