Download Free Genesys GCP-GC-REP Practice Exam Questions

How to prepare for GCP-GC-REP Genesys Cloud Certified Professional – Reporting and Analytics exam? It is crucial to get the real GCP-GC-REP practice exam to practice questions and answers before attending actual exam. Real GCP-GC-REP practice exam of FreeTestShare is quite fantastic to prepare for the reason that that is with all the most current versions and around the correct GCP-GC-REP exam questions so, all of your specifications may be accomplished.

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1. You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time .

Which reports provide detailed statistics about multimedia queue activity?

Interaction Details reports

Queue Wrap-up reports

Agent Metrics reports

Queue Metrics reports

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2. While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

Yes

No

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3. What is the maximum limit for creating performance dashboards for private users?

10

15

20

25

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4. Rayan, as the supervisor, noticed some issues in the interactions handled by the agents.

He exported the Agent Metrics report for detailed statistics to troubleshoot the issue.

Identify the areas that would help him in resolving the problems. (Choose four.)

Review interactions in which an agent’s performance varies significantly from the average.

Learn the reason for long or short interactions.

Focus on numerical results, which tend to encourage desirable results.

Identify opportunities for improvement.

Coach the agent on positive behaviors such as better call control.

Train the agent to reduce handle time.

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5. What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

AHT

ASA

ACW

ATT

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6. User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

True

False

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7. Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

Offer

Answer%

Service Level%

ASA

Avg Handler

Avg Wait

Hold

Transfer

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8. Reports provide only real-time information.

True

False

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9. You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated.

Where can you find this information for Genesys Cloud Contact Center?

Resource Center

Google

Contact Center User Manual

CIC Data Dictionary

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