Download 2022 Update Microsoft MB-210 Practice Exam Questions

test2022-05-06T06:24:20+00:00

We recently have updated MB-210 practice exam with actual questions and answers for the preparation of Microsoft Dynamics 365 for Sales exam. The most updated MB-210 dumps are available in pdf file, which is quite fantastic to prepare for the reason that that is with all the most current versions and around the correct MB-210 exam questions.We ensure that if you use the most accurate MB-210 practice exam from FreeTestShare, you will pass the exam on the first try!

This free MB-210 practice test can now be used to assess your preparation.

Page 1 of 6

1. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You use business process flows for all Dynamics 365 opportunities.

Some opportunities are closed before business process flow durations are calculated.

You need to ensure that business process flow duration values are calculated.

Solution: On the last stage of the business process flow, select Finish.

Does the solution meet the goal?

Yes

2. You need to configure a phone call activity for the dean.

To which value should you set the value of the Call With field?

contact name

stakeholder

record owner

dean

3. DRAG DROP

You manage a Dynamics 365 Sales environment for an organization.

You need to edit the display name of a business process flow.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

4. A customer recently visited one of your retail outlets. You created an opportunity for the customer for a large purchase.

The customer is now ready to complete the purchase.

You need to create a quote from the opportunity.

Solution: Close the opportunity as won.

Does the solution meet the goal?

Yes

5. You manage a Dynamics 365 environment. A user named User1 begins work on an opportunity.

User1 asks a user named User2 to assist with the opportunity while she is on vacation.

You need to ensure that User2 can access the opportunity and that User1 retains ownership of the opportunity.

What should you do?

Share the record with User2

Grant User2 the stakeholder role

Grant User2 the security role

Instruct User2 to follow the record

6. HOTSPOT

You send a quote to a client. The client calls and negotiates a better price.

You need to send an updated quote to the client.

What is required to modify the quote? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point

7. DRAG DROP

A company uses Dynamics 365 Sales. You qualify a lead record.

Which record is created when you quality a lead? To answer, drag the appropriate record types to the correct leads. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

8. You need to determine how notes and attachments are handled in converted leads.

How are they handled?

moved to the account after the lead is qualified

deleted after the lead is qualified

stay with the inactive lead after the opportunity is qualified

automatically moved to the opportunity after the lead is qualified

9. A company plans to move their headquarters from the United States to Europe.

You need to round all currency values to four decimal places and display the correct currency symbol.

Solution: Change the default currency.

Does the solution meet the goal?

Yes

10. A company sends PDF quotes to customers.

A salesperson wants to revise the look of a quote after selecting the Export to PDF button.

You need to modify the template for the PDF.

Where should you modify the template?

Microsoft Excel

a report

Microsoft Word

the PDF document

Page 2 of 6

11. HOTSPOT

You are implementing Dynamics 365 Sales for a company that has salespeople in the following cities in the state of Florida: Jacksonville, Miami, and Tampa. The manager in Florida oversees the salespeople for all three cities.

You must set up territories by states. Each state must be a parent territory and have a different manager.

Sales information must be shown by city and then by state.

You need to set up territories for Florida.

Which settings should you use? To answer, select the appropriate options in the answer area.

12. You work for a company using Dynamics 365 for Sales.

When customers call the company, they must provide their quote number. Customers report that quote

numbers are too long.

You need to shorten quote numbers to the minimum possible length.

What should you do?

Reduce the auto number prefix to one character

Reduce the auto number prefix to two characters

Reduce the suffix length to four characters

Ensure that the prefix setting is read-only

13. You need to choose where to enter the other show names in the system. Where should you add the shows?

Product

Accounts

Contacts

Competitor

14. Topic 5, Mix Questions

You are a salesperson using Dynamics 365 for Sales.

You need to revise an active quote.

What happens to the original quote record?

The quote is deleted

The quote is converted into an order and a copy of the quote is put in draft mode for modification

The original quote is put in draft mode for modification

The quote is closed, and a copy of the quote is put in draft mode for modification

15. HOTSPOT

You run an Account Overview report for Fourth Coffee.

The following results are displayed.

Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic. NOTE: Each correct selection is worth one point.

16. DRAG DROP

You use opportunities with business process flows in Dynamics 365.

You do not have insight into the amount of time spent per process and when the last stage became active.

You need to create views and charts that give you this insight and that allow you to track by the owner of the opportunity.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

17. You are Dynamics 365 for Sales administrator.

Sales representatives must enter estimated revenue only as an exception.

You need to ensure that estimated revenue for opportunities is automatically calculated.

What should you do?

In the System Settings sales tab, change the default revenue type to System Calculated

In custom controls, change the default revenue setting to System Calculated

In Personalization settings for each user, change the default revenue type to System Calculated

In Opportunities, change the default value of the revenue type to System Calculated

18. You manage a default Dynamics 365 for Sales environment. You are configuring a sales dashboard.

You need to create an interactive dashboard.

Which three entities can you use? Each correct answer presents c complete solution. NOTE: Each correct selection is worth one point.

Queue Item

Opportunity

Knowledge Article

Case

Invoice

19. A company uses Dynamics 365 for Sales.

You create a new quote and associate an opportunity to the quote.

You need to display all your items from the opportunity in the quote.

What should you do?

Activate the quote

Select Get Products from the command bar in the Quote entity

Select Add Line Items on the Opportunity entity

Select Recalculate from the command bar on the Opportunity entity

20. HOTSPOT

A sales manager needs to set up goals in Dynamics 365 Sales for salespeople.

The measurement of goals must be based on the total deal amount upon closing an opportunity.

The fiscal year for the goals must be based on the calendar year.

You need to create the rollup query for the goal metrics.

Which options should you select? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Page 3 of 6

21. DRAG DROP

You are a Dynamics 365 administrator.

You need to configure action cards in Relationship Assistant.

Which action card should you enable for each scenario? To answer, drag the appropriate action cards to the correct scenarios. Each action card may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

22. You are a Dynamics 365 for Sales system customizer.

You need to set up LinkedIn Sales Navigator Lead (member profile) on the Lead form.

Solution: Use Dynamics 365 AI for Sales.

Does the solution meet the goal?

Yes

23. Sales representatives at an organization have access to the contact records in their business unit.

You need to ensure that sales representatives can access contact records in all business units that are subordinate to their business unit. Sales representatives must not have access to other records in the organization.

Which access level should you assign to the Contact entity?

User

Organization

Parent: Child Business Unit

Business Unit

24. HOTSPOT

You need to configure forecasting according to the requirements.

What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

25. A customer recently visited one of your retail outlets. You created an opportunity for the customer for a large purchase.

The customer is now ready to complete the purchase.

You need to create a quote from the opportunity.

Solution: Qualify the opportunity.

Does the solution meet the goal?

Yes

26. HOTSPOT

You use Dynamics 365 for Sales system customizer.

You need to create product kits and bundles.

What should you create? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

27. A company uses Dynamics 365 for Sales.

You need to change the description field on the quote.

Which state allows you to make the change?

Closed

Active

Draft

Won

28. A company based in Mexico is setting up Dynamics 365 Sales. All price lists are in US dollars (USD).

A sales representative sells products to customers in the United Kingdom and Spain.

You need to determine the currency for the quote.

Which currency will the quote use?

Pound sterling

Euro

USD

Peso

29. HOTSPOT

You need to configure the RFQ Won/Loss chart.

How should you configure the chart? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

30. You need to implement the time study.

What should you create?

business rule

insight cards with Sales Insights

custom activity type

new data step in the business process flow

Page 4 of 6

31. An organization uses sales dashboards in Dynamics 365.

You need to configure a single a dashboard that includes the following data:

✑ both complex key performance indicators that are derived from external data and custom visuals

✑ real-time data on sales performance that is based on Dynamics 365 data .

Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Add the external data as virtual entities in Dynamics 365 and use it for the dashboard visualizations.

Create all visuals in a Microsoft Power BI dashboard. Embed the dashboard in Dynamics 365.

Create tiles and a dashboard in Microsoft Power B

Create charts with required data in Dynamics 365.

Combine Microsoft Power BI and standard charts on a standard dashboard in Dynamics 365.

32. You need to add the unfavorable credit and reference check reasons to the RFQ close process .

What should you do?

Create custom activities for the credit and reference checks.

Add a stage to the business process flow.

Convert the credit and reference activities lo an opportunity.

Delete the RFQ Lead record.

Create custom status reasons.

33. HOTSPOT

An organization uses Dynamics 365 Sales to manage customer relationships.

When a potential customer submits an email inquiry, the system must create a lead record and send a response.

You need to ensure that a lead record is created for the potential customer and a reply email is sent.

How should you configure the environment? To answer, select the appropriate options m the answer area.

NOTE Each correct selection is worth one point.

34. DRAG DROP

You are setting up a product catalog in Dynamics 365 Sales.

You need to set up the catalog using the least amount of effort.

In which order should you set up the catalog? To answer, drag the appropriate components to the correct order position. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

35. HOTSPOT

You are a salesperson using Dynamics 365. You receive customer phone calls and manage leads.

You need to qualify leads and send phone calls to sales representatives.

How should you manage each of the following situations? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

36. HOTSPOT

You need to configure the RFQ process flow.

What should you create to meet each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

37. HOTSPOT

A company sells telephones. The company has a list of telephone colors that customers can choose.

For one month, the company wants to sell a red phone at a special price.

You need to set up the red phone for the sales team.

How should you configure the product and price list items? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

38. HOTSPOT

You are a Dynamics 365 for Sales environment.

You need to implement the Social Selling Assistant.

What should you configure? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

39. DRAG DROP

You are a Dynamics 365 Sales administrator.

You need to review an interactive dashboard for Accounts in the Sales Hub.

For each scenario, which finer type should you use? To answer, drag the appropriate filter type to the correct scenario. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

40. HOTSPOT

You need to create and configure access to the Orders report and the Discounts by Number of Employees report.

What should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Page 5 of 6

41. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

A company plans to move their headquarters from the United States to Europe.

You need to round all currency values to four decimal places and display the correct currency symbol.

Solution: Add a new currency and configure the currency precision and symbol.

Does the solution meet the goal?

Yes

42. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are a Dynamics 365 Sales system administrator.

The sales team wants to use automated conversation starters.

You need to ensure that the controls are available to developers.

Solution: Create a subscription to Microsoft Relationship Sales, enable JavaScript, and disable pop-up blockers.

Does the solution meet the goal?

Yes

43. DRAG DROP

You manage a Dynamics 365 for Sales environment.

You need to automatically create records for salespeople when they complete phone call activities.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

44. A company uses Dynamics 365 Sales Professional.

A new salesperson is unable to access the system with the current custom security roles for the Sales Hub.

You need to assign the appropriate default security role.

Which security role should you assign to the user?

Sales Professional app access

Sales Team Member

Sales Professional

Sales Professional Manager

45. HOTSPOT

A company uses Dynamics 365 Sales to manage sales orders.

You need to demonstrate the process of going from a lead to an order.

Which stage applies to each task? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

46. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You configure forecasts for a clothing manufacturer.

A salesperson updates an opportunity and wants to refresh the forecast.

You need to show the salesperson how to refresh the forecast.

Proposed solution: Recalculate the opportunity.

Does the solution meet the goal?

Yes

47. HOTSPOT

You are a Dynamics 365 Sales administrator. The sales team has questions about competitor tracking.

You need to provide answers to the questions from the sales team.

How should you respond? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

48. You need to configure pricing for the Contoso, Ltd. invoice.

What should you do?

Set the Invoice Product to Override Price

Set the Invoice Product to Use Default

Configure an end date for the price list

49. You are a Dynamics 365 administrator for a company. The company’s fiscal year is April 1 through March 31.

You need to create a system view for all users that displays data for the current fiscal year by default.

What should you do?

Set up fiscal year settings and create a view in the default solution

Use date ranges to create a view in the default solution

Set up fiscal year settings and create a view from the advanced find

Use date ranges to create a view from the advanced find

50. DRAG DROP

You are a Dynamics 365 Sales administrator.

You need to ensure that each salesperson can perform the following tasks when new leads are added to the system:

• Create an appointment

• Add documentation.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Page 6 of 6

51. You are a Dynamics 365 Sales administrator for a company. All sales representatives at the company have smart phones.

You need to recommend a solution that allows sales representatives to take photos of the opportunity notes and use the photo as input for new opportunities in Dynamics 365.

Which two options will achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct answer is worth one point.

Al Builder with Dynamics 365 for phones

Canvas App with a flow button

Al Builder with Power Automate instant flow

Dynamics 365 for phones only

52. HOTSPOT

You are converting a lead for the manufacturing manager from Contoso, Ltd. Neither the company nor the manufacturing manager are in your Dynamics 365 system.

You need to ensure that the lead record a correctly convened.

Which values should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

53. HOTSPOT

You manage a Dynamics 365 Sales environment.

You need to configure the default status for each lead.

Which status reason should you associate to each scenario? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

54. A company plans to close early on the last day of the month for an employee celebration.

You need to configure Dynamics 365 to prevent scheduling of sales support resources for that day.

Which feature should you use?

Events

Business closure

Fiscal calendar

Time off request

55. You need to ensure that sales numbers reflect the accounting calendar.

What should you configure?

Rollup Queries

Business Closures

Sales Territories

Fiscal Year Settings

56. DRAG DROP

You are configuring Dynamics 365 for Sales. Your organization has a five-stage sales process comprised of leads, opportunities, client validation, quotes, and orders.

You need to ensure that salespeople can move through the sales process and view progress.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

57. DRAG DROP

A company wants to use Dynamics 365 Sales with their internal phone system.

You need to configure Dynamics 365 to use the softphone dialer.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

58. DRAG DROP

You manage Dynamics 365 Sales. You have a sales territory named SalesTerritoryA, which has an associated manager.

You need to create a new sales territory named SalesTerritoryB and assign the SalesTerritoryA manager to SalesTerritoryB.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

59. DRAG DROP

You are setting up a product catalog in Dynamics 365 Sales.

You must set up the following promotions in the product catalog:

✑ Customers receive a free bag of chips when they purchase one can of soda.

✑ Soda has different prices based on whether customers buy a can, a six-pack, or a case.

✑ Customers receive an additional 10 percent off a purchase of 10 case of soda.

You need to set up the promotions.

Which feature should you configure? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

60. A company uses Dynamics 365 Sales.

You need to associate a competitor with each closed opportunity for reporting.

What should you do?

Select the Follow option for the competitor.

Add the competitor to the opportunity close record.

Create a user post for the competitor.

Enable auditing for the competitor entity.