ServiceNow Software Asset Management CIS-SAM Practice Questions

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ServiceNow CIS-SAM (Certified Implementation Specialist – Software Asset Management) is a certification exam that tests the candidate’s knowledge and skills in implementing, configuring, and maintaining the ServiceNow Software Asset Management (SAM) application. The CIS-SAM certification demonstrates that the candidate has the ability to optimize software license compliance and track software usage in an organization.

To prepare for the CIS-SAM exam, it is essential to have hands-on experience working with the ServiceNow SAM application. This can be gained through on-the-job experience or by taking a ServiceNow training course. Additionally, practicing with CIS-SAM practice questions can help to familiarize yourself with the types of questions that will be on the exam and help you identify areas where you may need further study.

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1. A software model can have up to how many catalog items?

Unlimited

2. Performance Analytics allows users to do which of the following? (Choose three.)

Assess publisher compliance over a period of time

View trends of software license allocations

Configure software reclamation

Remediate non-compliance

Track usage of a particular software

3. ServiceNow Discovery identifies the software running on an IP-enabled device during which of its phases?

Classification

Identification

Port Scan

Exploration

Communication

4. If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

True

False

5. As part of the discovery process, when records are written to the software installation table a check is performed to determine if the information already exists in the discovery model table, if a record exists, what does the system do?

The record is deleted and recreated to ensure the most recent discovery model is recorded.

Nothing, the record exists so it is ignored.

A new record is created for the installation in the discovery model table.

A reference to the discovery model record is identified and associated to the software installation record.

6. When importing entitlements, a record generates the error, “Publisher Part Number not found”. However, the record is for an expired entitlement that is no longer needed.

Which is the best UI action to select?

Create Entitlement

Delete

Create Part Number

Reject

7. ServiceNow Discovery finds IP-enabled devices and the software that runs on them. It uses a combination of the following methods to explore the devices. (Choose three.)

Agents

Signature files

Patterns

Probes

Sensors

8. Which SAM role must be a trained ServiceNow administrator?

sam_admin

sam_developer

discover_admin

entitlement_manager

model_manager

9. HOTSPOT

Match the type of result levels with the corresponding definition.

10. Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?

Clicking on the “Manage Software Library” module takes the user to an interceptor page where they can select to import or export data.

On-premise instances do not receive automatic Software Library updates.

Normalization content is eligible for the export feature.

By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.

You must opt-in to the SAM Content Service through the Content Service setup page.

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11. Which of the following SAM roles has permission to grant a user the script writing capability?

discover_admin

sam_admin

sam_developer

asset

12. The process of determining compliance by comparing software rights owned with normalized software installations discovered is.

Discovery

Allocation

Normalization

Reconciliation

13. If a user requests three items from the software catalog at the same time, how many individual requests are created?

None; task records are created

1 for each publisher

1 for each product type

14. Which of the following are NOT tabs available on the License Workbench? (Choose three.)

Publisher License Metrics

All Publishers

Publishers Out of Compliance

Publisher Software Models

Publisher Compliance

Pinned Publishers

15. Software usage data can be imported utilizing:

Transform Map

Other Third Party Sources

System Center Configuration Manager (SCCM)

Manually

16. What role(s) are required to import financial data for use in software spend detection? (Choose two.)

sam_spend_import

sam_spend_manager

sam_user

sam_admin

procurement_user

17. Client access is the right to use for a specific amount of time.

True

False

18. What type of publisher lifecycle information does the Software Lifecycle report prioritize?

Information provided in the demo data

Information entered by the user

Information entered by the publisher

Information provided by the software library

Information provided by the publisher pack

19. Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?

Manually set Allocations available on the entitlement to Zero (0)

Expire identified active software entitlements

Run the Software Model Lifecycle Report

Revoke all current allocations

Recover the identified software entitlements

20. Which of the following features are available from the main publisher results screen of the License Workbench? (Choose three.)

All Publishers

Publisher Compliance

Pinned Publishers

Publisher License Metrics

Publishers Out of Compliance

Publisher Software Models

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21. Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data.

True

False

22. Reclamation rules can be applied to what types of software? (Choose two.)

Subscription software

End-of-life software

Blacklisted software

Installed software

Free-ware software

23. When reconciliation is run, what information does the license metric results display?

Results for all models and installations associated to the product

Results for all products and installations associated to the publisher

Results for each license metric associated to the software model

Results for all license metrics related to the software model

24. Which license metric would be used for software that is only allowed to be installed on one computer per license right?

Per Processor

Per Named Device

Per Named User

Per Core

25. When specified during an entitlement import, which of the following is matched to data in the Content Service Library and used to create a software model automatically?

Purchage Order (PO)

Software Model

Publisher Part Number (PPN)

Asset Tag

26. Software Model Lifecycles can only be created for an external, publisher defined date.

True

False

27. Which stage of the software asset lifecycle includes all of the following steps?

Discovering software in the environment

Normalizing installed software to standards

Reconciling entitlements to discovered software

Remediating detected variances

Sunset

Manage

Support

Source

Plan

28. By default, which user role must verify the successful activation of plugins by ServiceNow support?

sam_user

asset_admin

sam_admin

sys_admin

29. Which of the following are true of plugins? (Choose two.)

Plugins can be disabled or deactivated when no longer in use.

Plugins can be activated by default in the base ServiceNow system.

When a plugin is active you cannot hide its functionality.

Plugins are stand-alone and do not depend on other plugins being activated.

Plugins are software components that provide specific features and functionalities.

30. CORRECT TEXT

Publisher information such as general availability and end of life dates will be provided as part of what feature within ServiceNow?

Publisher packs

Automated software entitlement import

Reconciliation dimensions

License change projection

Software lifecycle content

Normalization suggestions

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31. ServiceNow Discovery has 4 phases: Scanning; Classification; Identification; and Exploration.

In which phase is the software running on a device identified?

Classification

Scanning

Exploration

Identification

32. What is the definition of Partially Normalized?

A discovery model normalized based on publisher field alone.

The software discovery model has not yet completed its run through the normalization process.

A discovery model was normalized based on publisher and product fields only.

A discovery model was normalized based on publisher, product, version fields.

33. Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)

Service Mapping

HP UCMDB

Microsoft SCCM

ServiceNow Discovery

34. Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming those software rights?

Integrated Risk Management

HR Management

Client Software Distribution

Incident Management

35. When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?

‘Group by’ or ‘Stacked by’

‘Group by’ and ‘Stacked by’

‘Stacked by’

‘Group by’

36. Which catalog provides a listing of goods offered or available by a third party?

Service Catalog

Model Catalog

Item Catalog

Vendor Catalog

Product Catalog