Try Free ServiceNow Certified System Administrator (CSA) Exam Questions

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Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform. Successfully passing this certification exam also establishes the core skill set necessary to pursue further certification for individuals.

If you are looking for ServiceNow CSA exam questions, ServiceNow Certified System Administrator (CSA) Exam Questions offered by FreeTestShare experts is the best one for you! Try these CSA actual exam questions and answers for free. If you want to pass the ServiceNow Certified System Administrator exam, you should use the best ServiceNow CSA Practice tests to assess yourself!

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1. Where in Flow Designer can users access information about actions that are added to the flow?

Virtual Agent Help

Local Action Help

Help Panel

Flow Assistant

2. Which one of the following statements best describes the purpose of an Update Set?

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

By default, an Update Set includes customizations, Business Rules, and homepages

An Update Set is a group of customizations that is moved from Production to Development

By default, the changes included in an Update Set are visible only in the instance to which they are applied

3. Which of the following is used to initiate a flow?

A Trigger

Core Action

A spoke

An Event

4. Which tool is used for creating dependencies between configuration items in the CMDB?

CI Relationship Editor

CMDB Builder

CI Service Manager

Cl Class Manager

5. What is a Notification?

A new Knowledge article created by a Business Rule

A tool for alerting users that events that concern them have occurred

A message through Connect related to a Change Request

An email file attachment

6. Data Policy can enforce mandatory data on import.

True

False

7. A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

Go to the Number Maintenance application and change the prefix to "IN" for incident

Create a Business Rule that modifies the prefix before the Insert operation

The prefix of an incident cannot be changed because it is a built-in feature

Submit a Change Request to ServiceNow Technical Support

8. When does the Submit button appear on a form?

When saving an old record

When creating a new record

When changing the reference field in an existing record

When updating an existing record

9. What are the two pathways to view feedback left on a published article?

Knowledge > articles > My Flagged

Knowledge base > my knowledge > flagged articles

Knowledge > My articles > Flagged

Knowledge > articles > published

10. There are _____ common types of Interfaces (Numeric Value)

6: There are six common types of interfaces

Homepage: Consists of navigational elements, functional controls, and platform information.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

Form: Data is entered into ServiceNow through forms

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

Maps: Display ServiceNow data graphically on a Google map

Timelines: Used to track tasks or projects

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11. Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

Extended Validation Access (EVA)

Organization Verification Card (OVC)

Common Access Card (CAC)

Domain Authentication Card (DAC)

Personal Identify Verification (PIV)

12. Which group of permissions is used to control Application and Module access?

Access Control Rules

UI Policies

Roles

Assignment Rules

13. Access Control rules may be defined with which of the following permission requirements? (Choose three.)

Roles

Conditional Expressions

Assignment Rules

Scripts

User Criteria

Groups

14. Which core table in the ServiceNow platform provides a series of standard fields used on

each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

Task [task]

Assignment [assignment]

Service [service]

Workflow [workflow]

15. What are the three components of a filter condition?

Field. Operator and Value

Condition. Operator, and Value

Field, Condition, and Value

Variable, Field, and Value

16. Which of the following protects applications by identifying and restricting access to available files and data?

Application Configuration

Verbose Log

Access Control Rules

Application Scope

17. What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

Answer Agent

live Feed

Virtual Agent

Connect Chat

18. A knowledge article must be which of the following states to display to a user?

Published

Drafted

Retired

Reviewed

19. Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

Sourcing fields

Function fields

Computational fields

Calculation fields

20. How do you make a list filter available to everyone?

Make active, set visibility, and save

Assign a name, set visibility, and save

Assign a group, set visibility, and save

Make active, assign a name, and save

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21. What would NOT appear in the Application Navigator if “service” is typed into the filter field?

Configuration > Business Services

Self-Service > Knowledge

Service Portal > Widgets

Incident > Assigned to me

22. What Is the purpose of the Fitter navigator In the Application Navigator?

Filter applications in order of use

Quickly navigate to applications and modules

Collapse and expand applications

List applications In order of Top Requests

23. What is the master table that contains a record for each table in the database?

[sys_master_db]

[sys_db_object]

[sys_master_object]

[sys_object_db]

24. Tables are made up of which of the following?

records

lists

forms.

fields

25. What is the purpose of the Event Registry?

The Event Registry lists all Events that have successfully completed within a 24-hour period

The Event Registry is a list of all Events that originate through an integration

The Event Registry is a module that provides Event definitions

The Event Registry is a list of all Events that have successfully completed after being Invoked by a script

26. A group is stored in which table?

Group[user group]

Group[sys_user]

Group[sys_user_group]

Group[sys_user_group_profile]

27. What is a characteristic of importing data into ServiceNow?

An existing Transform Map can be used one time on the same import set

Coalesce fields are used only after running Transform

Any user can manage and set up import sets

An existing Transform Map can be used multiple times on the same import set

28. A Service Catalog may include which of the following components?

Order Guides, Exchange Rates, Calendars

Order Guides, Catalog Items, and Interceptors

Catalog Items, Asset Contracts, Task Surveys

Record Producers, Order Guides, and Catalog Items

29. What is the purpose of a Related List?

To create a one-to-many relationship

To dot-walk to a core table

To present related fields

To present related records

30. Which one of these applications is available to all users?

Change

Incident

Facilities

Self-Service

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31. What is a sys_id?

Unique 32-character identifier that is assigned to every record

A client-side Business Rule

A server-side Business Rule

Unique 64-character identifier that is assigned to every record

32. What displays a set of records from a table?

View

Dashboard

Panel

List

33. What is a formatter? Select one of the following.

A formatter allows you to configure applications on your instance

A formatter is a form element used to display information that is not a field in the record

A formatter allows you to populate fields automatically

A formatter is a set of conditions applied to a table to help find and work with data

34. Business Rules are used to enforce mandatory data on a form.

True

False

35. How can administrators utilize the same content for different notification channels?

Configure Default notification content

Enable Actionable notification content

Provide Common notification content

Set up Related notification content

36. What information does the System Dictionary contain?

The human-readable labels and language settings

The definition for each table and column

The information on how tables relate to each other

The language dictionary used for spell checking

37. What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

User conditions

User info

User Criteria

User permissions