2021 Free Salesforce OmniStudio Consultant Exam Questions with Verified Answers

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The Salesforce OmniStudio Consultant credential is intended for individuals who have experience consulting on building cloud applications using OmniStudio tools in a customer-facing role. Candidates able to explain the purpose of OmniStudio tools and can design solutions using OmniStudio tools that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.

You can use the free Salesforce OmniStudio Consultant practice tests to familiarize yourself with our product. Our Salesforce OmniStudio Consultant Exam Questions are based on actual exam questions and will help you get the necessary subject matter knowledge to pass the exam and further your career. Take a free Salesforce OmniStudio Consultant practice exam right now to see how prepared you are!

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1. In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

Add Cancel and Save options for the user

Create child OmniScripts for branched flow

Use the Conditional View property on a Step or Block element

Use the Radio Input property for a Step or Block element

2. which Action element redirects the user outside an LWC OmniScript?

Response

Done

Post to Object

Navigate

3. A company wants to create a new customer buying journey for their website.

The buying journey should include the following functionality:

• Allow the user to enter contact and address information

• Require the user to enter age, gender, and optionally income bracket

• Compute a discount percentage per product based on the customer data provided

• Save the list of suggested products including discounts

Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7 Choose 3 answers

OmniScript

Integration Procedures

Calculation Procedures and Matrices

FlexCard

OmniStudio Action

4. A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.

What is the most efficient solution that the consultant can propose to meet this new requirement?

Deploy the existing OmniScript to the Community portal using OmniOut.

Embed the existing OmniScript as a reusable component within a new Community OmniScript.

Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.

Duplicate the existing OmniScript and deploy the new script on the website.

5. A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.

How should the consultant design the solution to meet these requirements?

FlexCards and Integration Procedures

FlexCards and DataRaptors

OmniScripts and Integration Procedures

OmniScripts and DataRaptors

6. Which three use cases should be implemented using Calculation Procedures & Matrices? Choose 3 answers

Use a house's address, size, and age of the building to determine an insurance premium.

Use rules to determine eligible insurance products based on a house's address and age of the building.

Use location and past usage to determine the monthly cost for an energy product.

Use the product color and capacity to determine the price of a product.

Use risk factors for an insured item to determine different insurance product options.

7. A company is designing a new console for contact center agents.

The cards in the console need to display the following:

• "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.

• "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

• "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.

All cases will be fetched using a single DataRaptor.

How should the consultant design the FlexCard solution to meet these requirements?

Using card session variables and a single FlexCard with multiple flyouts

Using card session variables and multiple FlexCards

Using card filter and a single FlexCard with multiple flyouts

Using card filter and multiple FlexCards

8. Which of the following is a key difference between Integration Procedures and DataRaptors?

DataRaptors can access data from external sources.

DataRaptors can invoke multiple actions in a single server call.

Integration Procedures can access data from external sources.

Integration Procedures can retrieve data from multiple related objects.

9. which of the following are Integration Procedure Actions?

OmniScript

PDF

TypeAhead

10. A consultant needs to design an OmniScript to capture the following information:

• Select one payment method from a list of options

• Enter the address information with autocomplete

• Enter a phone number

Which OmniScript elements should be used to capture this information?

Radio, TypeAhead, and Telephone

Multi-Select. Address, and Telephone

Checkbox, Geolocation, and Number

Select, TypeAhead, and Number

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11. A business is creating an agent console with FlexCards to provide a 360° view of their customers.

The business wants the following information displayed:

• Account information including account name, phone, and website

• Active opportunities related to the account

• Active contracts related to the account

• The ability to view and renew contracts

An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.

How should the consultant design the FlexCards to meet these requirements?

Parent FlexCard with multiple Child and Card Actions

Parent FlexCard with multiple Child and different Card States

Parent FlexCard with single Child and multiple Card States

Parent FlexCard with single Child and Card Actions

12. A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance .

How the technician also needs to sometimes access a list of past service dates for each product.

Which two FlexCards features should the consultant recommend to meet this requirement? Choose 2 answers

Use flyouts

Use card states

Enable the Responsive property

Customize the styling

13. A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.

Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers

DataRaptor Turbo Extract

OmniScript

FlexCard

Integration Procedure

DataRaptor Load

14. A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date.

In this scenario, how will the calculation engine select which calculation procedure to run?

Date modified

Priority

Sequence

Date created

15. A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.

What type of DataRaptor should the consultant recommend to meet this requirement?

DataRaptor Load

DataRaptor Extract

DataRator Turbo Extract

DataRaptor Transform

16. When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.

What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

DataRaptor Turbo

DataRaptor Extract

DataRaptor Load

DataRaptor Transform

17. A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns

Which feature should the consultant recommend to improve performance and address users concerns?

Try Catch

Batch jobs

Chaining

Conditions

18. A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard.

How many different data sources can be configured using FlexCards in this scenario?

19. A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.

Which three OmniStudio features and tools should the consultant recommend to meet these requirements? Choose 3 answers

OmniScript

Custom Styles

OmnlOut

Newport Design System

FlexCards

20. A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.

Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers

Calculation Matrix

DataRaptor Transform

DataRaptor Extract

Calculation Procedure

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21. Which three of the following are functions of a Text Block element in OmniScript? Choose 3 answers

Error conditions

User input fields

Links or images

Text formatting

Table formatting

22. A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.

Which OmniScript feature should the consultant recommend to meet this requirement?

User Roles

Conditional Views

Script Configuration

Script Profiles

23. A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page.

The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:

• Step 1: Enter account name to retrieve account information

• Step 2: Review and edit account information

• Step 3: Select products

• Step 4: Enter payment information

Following best practices, what suggestion should the consultant make to improve the design?

Remove Step 1 and prefill the account information automatically.

Divide Step 2 into two steps, so each task is distinct.

Use an Edit Block in Step 4 to enter payment information.

Use Multi-select elements in Step 3 for the product list.

24. Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?

DataRaptor Load

Integration Procedure

Calculation Procedure

FlexCards

25. A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour

Each step uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits.

Which two suggestions should the consultant propose to address this concern? Choose 2 answers

Replace the DataRaptor Extracts with DataRaptor Turbo Extracts

Add Limit filter in DataRaptor Extract

Combine the DataRaptors into an Integration Procedure

Add Order By filter in DataRaptor Extract

26. 1.A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.

What solution should the consultant recommend?

DataRaptor Extract with Chaining

DataRaptor Turbo Extract

Calculation Procedure and DataRaptor Turbo Extract

Integration Procedure and DataRaptor Turbo Extract

27. A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.

What FlexCard design solution should the consultant recommend?

Add a menue element and Include all the actions

Create a new contact FlexCard for the new actions

Add a flyout to the existing FlexCard

Use a block element to add these new actions

28. What is the purpose of the Messaging element in OmniScript?

Display a custom styled message

Send email/text to users based on logical conditions

Trigger an event to external data sources based on logical conditions

Display a warning to users based on logical conditions