2021 Free Salesforce OmniStudio Consultant Exam Questions with Verified Answers

2021 Free Salesforce OmniStudio Consultant Exam Questions with Verified Answers

The Salesforce OmniStudio Consultant credential is intended for individuals who have experience consulting on building cloud applications using OmniStudio tools in a customer-facing role. Candidates able to explain the purpose of OmniStudio tools and can design solutions using OmniStudio tools that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. 

You can use the free Salesforce OmniStudio Consultant practice tests to familiarize yourself with our product. Our Salesforce OmniStudio Consultant Exam Questions are based on actual exam questions and will help you get the necessary subject matter knowledge to pass the exam and further your career. Take a free Salesforce OmniStudio Consultant practice exam right now to see how prepared you are!

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1. In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

2. which Action element redirects the user outside an LWC OmniScript?

3. A company wants to create a new customer buying journey for their website.

The buying journey should include the following functionality:

• Allow the user to enter contact and address information

• Require the user to enter age, gender, and optionally income bracket

• Compute a discount percentage per product based on the customer data provided

• Save the list of suggested products including discounts

Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7 Choose 3 answers

4. A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.

What is the most efficient solution that the consultant can propose to meet this new requirement?

5. A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.

How should the consultant design the solution to meet these requirements?

6. Which three use cases should be implemented using Calculation Procedures & Matrices? Choose 3 answers

7. A company is designing a new console for contact center agents.

The cards in the console need to display the following:

• "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.

• "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

• "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.

All cases will be fetched using a single DataRaptor.

How should the consultant design the FlexCard solution to meet these requirements?

8. Which of the following is a key difference between Integration Procedures and DataRaptors?

9. which of the following are Integration Procedure Actions?

10. A consultant needs to design an OmniScript to capture the following information:

• Select one payment method from a list of options

• Enter the address information with autocomplete

• Enter a phone number

Which OmniScript elements should be used to capture this information?


 

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