Free Access To Salesforce Certified Sales Cloud Consultant Dumps

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1. A Consultant for Cloud Kicks notices that the Deploy date for the Sales Cloud project is also the same weekend of a Salesforce release.

What should the Consultant recommend?

Stop all work because the impact of the Salesforce release is unknown

Let Cloud Kicks know that there is a Salesforce release and that it may take longer

Complete the project sooner and push before the Salesforce release

Update the project plan for the following week and communicate the change

2. Cloud Kicks (CK) plans to implement Advanced Currency Management for its Salesforce implementation. CK has Roll-up Summary fields on the Account and Opportunity.

What should CK consider when enabling Advanced Currency Management in its Salesforce org?

Dated exchange rates are used in Opportunity forecasting or currency fields in other types of reports.

Opportunity Roll-up Summary fields will update from the Opportunity Line Item object.

Account Roll-up Summary fields will update from the Opportunity object.

Account cross-object formulas always use the dynamic conversion rate for currency conversion.

3. Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship.

Which two potential solutions can the Consultant recommend? Choose 2:

Add a Lookup field to Contacts to indicate Influential Contacts.

Add an Influencing Contact multi-select picklist field on the Account.

Implement the Account Contact Role feature.

Track time invested in a custom field for each contact

4. A consultant is implementing a new Sales Cloud instance for Cloud Kicks (CK) that has a public sharing model for Accounts. Different sales reps own localAccounts that create a multi-level Account Hierarchy. CK needs to see the total number of closed won opportunities and the revenue value for all Accounts in the hierarchy when viewing 2 Parent Account.

Which recommendation meets this requirement?

Configure an after-save flow to update a custom field on the parent Account with the total value of opportunities from the child Accounts.

Create a Roll-Up Summary field on the parent Account with the total value of won Opportunities from the child Accounts

Create a workflow rule to update the custom field on the parent Account with the total value of won Opportunities from the child Accounts

Use the View Account Hierarchy option and include a custom Roll-Up Summary field with the total value of won Opportunities in the displayed columns.

5. Cloud Kicks has hired a consultant to help with its initial Salesforce implementation.

Which three steps should the consultant take to help Cloud Kicks get Salesforce up and running? Choose 3 answers

Define company vision.

Finalize integrations.

Prioritize goats.

Define KPIs.

Analyze competitors.

6. During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up new ideas to incorporate4 into thecurrent project.

Which best practice should the consultant use to refocus the meeting and stay on topic?

Tell key stakeholders that the team is focused on other ideas,

Remind the team of the purpose and scope of this project.

Incorporate the new ideas into the solution design.

Invite only the subject matter experts to subsequent workshops.

7. Northern Trail Outfitters (NTO) is moving their legacy Customer Relationship Management (CRM) system to salesforce sales cloud.

What should the consultant recommend to ensure a successful implementation?

Review the current system with all levels of users to understand their requirements

Review the current system with and configure sales cloud to work in the same way

Review the current system with executive management to understand their requirement

Review the current system with IT management to understand their requirement

8. The sales manager at a company has noticed that sales teams are having trouble understanding who should an Opportunity. Sales teams base their sales Opportunities onassignments to specific ZIP codes.

Which solution should the consultant recommend?

Sharing Rules

Territory Management

Account Teams

Sales Cloud Einstein

9. The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to see how the new processes will work. CK's process is complex and requires multiple slides.

What should the consultant design to give CK this high-level view?

SIPOC Map

Value Stream Map

Capability Model

Universal Process Notation

10. At Universal Containers, in addition to the sales team, support reps are sometimes eligible for commissions. When support reps are involved in a deal, they should receive a credit of

15% of the revenue.

What should the consultant consider when designing a revenue sharing solution?

Revenue splits are required in order to use overlay splits.

Overlay splits Allocated on art Opportunity can total any percentage.

Overlay splits can be assigned to any user with the appropriate profile.

Revenue splits allocated on an Opportunity can total any percentage.

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11. Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages.

Which solution should the Consultant recommend?

Use Process Builder to send emails to sales representatives when Opportunities reach key stages, providing detailed information on what they need to do move the Opportunities to the next stage(s).

Use Path to provide guidance for key Opportunity stages

Advise sales representatives to post on Chatter so the sales team can collaborate to move Opportunities along the pipeline quickly

Configure a dashboard that shows Opportunities that have not moved stage for 30 days, and provide training to those Opportunities owners.

12. Cloud Kicks wants to set up Contacts and Accounts, where Contacts can be associated to multiple Accounts. Additionally, Cloud Kicks wants the ability to identify where activities are happening at the Account level.

Which two configurations will allow this setup? Choose 2 answers

Set up Lookup fields on the Account for each tier of relationship.

Enable the roll-up to a contact's primary account.

Allow users to relate a Contact to multiple Accounts in Account settings.

Add relevant fields for Account Contact Relationship to the page layouts.

13. Universal Containers (US) wants to deploy Sales Cloud to all of its users around the globe, but UC is connected that the projected is to complex to be successfull.

What should a consultant do to minimize this concern?

Build a complete project calendar with due dates.

Set project milestones to track progress.

Set a firm Go Live date,

Divide the project into separate teams.

14. Cloud Kicks uses Chatter to collaborate corporate-wide. Sales representatives are getting too many items showing on their feed, so it's hard to sort through to find items that are high priority or need the sales representative's immediate attention.

Which solution should the Consultant recommend?

Create Chatter topics

Increase the Chatter follower limit

Increase Chatter Feeds bookmark limit

Create Chatter Streams

Create a Chatter Feed page layout

15. Northern Trail Outfitters wants to link contacts with more than one account.

What should be recommended if a contact is an employee in one account, and on the boards of three additional accounts?

Associate the contact to other account using a custom lookup field.

Clone the contact record and add to the second account.

Enable contacts to multiple accounts feature

Add the contacts to the partner related list on the second Account.

16. Cloud Kicks needs to migrate data Into Salesforce and Is considering using Data Loader.

What are two capabilities of this migration tool? Choose 2 answers

Exports field history data

Prevents importing duplicate records

Extracts organization and configuration metadata

Imports more than 100 fields per record

Runs one-time or scheduled data loads

17. Each year, representatives from Universal Containers attend two major industry conferences that generate a large volume of leads. After Leads have been converted to Opportunities, a few months later, the team wants to determine the ROI for each industry conference.

Which solution should the consultant recommend?

Create a multi-select picklist and ask representatives to select which conference(s) influenced the lead.

Create the Campaigns related list on the Lead page layout, and associate new leads with a campaign.

Create a Chatter group for each conference and mention this group on all new leads.

Create industry events as campaigns, add leads as Campaign Members, and utilize Customizable Campaign Influence.

18. After a successful implementation of Sales Cloud at Universal Containers, sales management wants to add a Negotiation stage immediately prior to the Closed stage. After adding the stage, a user reports that some Opportunities are missing from quarterly forecasts.

How should the consultant resolve this issue?

Edit the Forecast Category field to reflect the proper category for the new stage.

Create a new forecast and Include the new sales stage.

Create a report to track Opportunities In the Negotiation stage.

Use forecast adjustments to correct the forecast.

19. The Sales Director at Cloud Kicks wants to prevent users from viewing each other's Opportunities but wants them to check to see that the account already exists prior to creating a new Account.

Which organization-wide default should the consultant recommend?

Set Account and Opportunity to private.

Set Account to public read only, and Opportunity to public read only.

Set Account to public read only, and Opportunity to controlled by parent.

Set Account to public read only, and Opportunity to private.

20. Cloud Kicks wants the sales operations team to be able to process customer credit card payments within Salesforce.

Which approach should the consultant recommend to meet this requirement?

Utilize an application from the AppExchange.

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21. Cloud Kicks sales reps want to see all of their current opportunities, and the full details, with a minimal amount of navigation or dicks to cycle through them.

Which functionality should theconsultant recommend?

Construct a new Sales Console app including opportunities.

Create a 'My Opportunities' report and open each opportunity in a new browser tab.

Create a 'My Team Opportunities' report and open each opportunity in a new browsertab.

From the 'My Opportunities' list view, select the Split View option.

22. Universal Containers is migrating data from a legacy system into Salesforce.

Which two considerations should a consultant take into account when importing Campaign Members? Choose2 answers

Leads, Contacts, and Business Accounts can be Campaign Members.

The Marketing User feature license must be assigned.

The Campaign ID is required in the import file.

The Status of the Campaign Member is optional.

23. Cloud Kicks Sales Team Folder needs to be shared with the following:

The CEO role, so that view access is granted

The CEO's assistant, so that view, share, save, rename, and delete are granted

The Sales Manager for each region, so that view and save are granted.

How should the Consultant configure sharing?

Enable Manage access to the CEO role and subordinates and manage to the assistant profile

Set the CEO role to View, the CEO's assistant userto Manage, and the Sales Manager role to Edit.

Set the CEO role to View All, the CEO's assistant user to Modify All, and the Sales Manager public group to Create.

Enable Manage Reports in Public folders for CEO role and its subordinates.

24. Cloud Kicks is in the process of implementing Salesforce for its sales teams. Senior management has concerns about adoption.

What should a consultant recommend to encourage adoption?

Establish goals and key metrics.

Give users access to a Sandbox environment.

Define the sales process.

Plan a first release with minimum features

25. Cloud Kicks wants to be able to forecast revenue on a quarterly basis.

Which datefield should the Consultant recommend to ensure accurate forecasting?

The converted date on the Lead

The created date on the Opportunity

The close date on the Opportunity

The last modified date on the Opportunity

26. Cloud Kicks has configured Account Teams and is ready to go live in Production.

How should the consultant migrate Account Team configuration to Production?

Push with Workbench.

import with Data Loader.

Create manually.

Deploy with Change Sets.

27. Cloud Kicks has many customers that regularly renew their "shoe of the month" club membership. The sales representatives use an Account type called "shoe of the month" club for these customers. Sales management wants to use Salesforce to automate repeat opportunities.

What should a Consultant. recommend to meet this requirement?

Develop a lightning Component to set an Opportunity revenue schedule that automatically sets up a new Opportunity for renewal customers when it reaches the closed/won stage.

Develop an Apex trigger for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the closed/won stage.

Configure a Process Builder process for renewal customersthat sends a reminder task to the sales representative to create a new Opportunity when it reaches the closed/won stage.

Configure a workflow rule for renewal customers that inserts a copy of an Opportunity for the sales representative when it reachesthe closed/won stage.

28. The sales management team at Northern Trail Outfitters (NTO) wants to analyze how the sales funnel is changing throughout the month. NTO wants to store the details of open opportunities weekly, and forecasts and closes business monthly.

What should be recommended?

Schedule a custom forecast report to run weekly and store the results in a custom report folder.

Create a reporting snapshot to run daily and store the results in acustom object.

Create a reporting snapshot to run weekly and store the results in a custom object.

Schedule a custom forecast report to run daily and store the results in a custom report folder.

29. The operations manager wants to synchronize the customer list from the back office systems with Salesforce.

What should the consultant recommend to ensure data integrity?

Create a webservice connection between the Salesforce instance and the back office system.

Create a unique ID field on the Opportunity object.

Create an Apex trigger to exchange data between the Salesforce instance and the back office system.

Create an External ID field on the Account object

30. The Universal Containers sales team wants to easily show Account relationships to its sales reps and report on these relationship.

Which two considerations should the consultant take into account? Choose 2 answers

Account relationships are visible from Person Account records.

A Person Account can be either a parent or child in the Account Hierarchy.

Account Hierarchy displays only the Amounts users have Read permission to view.

Accounts can be organized into differentdivisions based on specific criteria.

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31. Cloud Kicks wants to release product enhancements effectively to drive user adoption mtd have the impact on the organization and users' day-to-day functions.

What are three steps for successful change and seasonal release management? Choose 3 answers

Prioritize executive requests.

Train end users after deployment.

Communicate updates to end user.

Create an org development model.

Collect input from stakeholders.

32. Universal Containers is realigning sales territories and needs to update ownership across its 400,000 accounts. The organization-wide default for Accounts is Private.

Which two factors should the consultant consider when updating the sales territories and Account owners? Choose 2 answers

The organization-wide default should be set to Public before the update can be performed.

The Salesforce Platform can update up to 200 accounts at a time.

The data update will cause sharing recalculations and should be completed during off-peak hours.

The team can defer sharing calculations to decrease the risk of lock errors during the data update.

33. Universal Containers has configured the Account organization-wide default (OWD) sharing as Public Read Only. All customer Accounts areowned by the customer successmanager. When a customer calls support to update their contact information, the support agent on their Account team is unable to edit the Account.

Which approach should a consultant recommend allowing the support agent to editthe Account, while still enforcing the Public Read Only OWD?

The support agent should add themselves to the customer's Account team to grant Edit permissions.

The support agent should contact the customer success manager to update the Account.

The customer success manager should change the owner of the Account to the support agent.

The customer success manager should include the support agent on the default Account team with Edit permissions.

34. The sales management team at Northern Trail Outfitters (NTO) wants to monitor the progress of high-value sales deals and enable collaboration with cross-functional teams to help remove any obstacles.

Which feature should a consultant recommend to meet these requirements? Choose 2 answers:

Enable Big Deal Alerts.

Enable Chatter feed on similar opportunities.

Allow Chatter feed tracking on opportunities.

Use opportunity update reminders.

35. Northern Trail Outfitters (NTO) decided to start using salesforce for all its sales automation its current sales database has about 50 million records. These records were all migrated into the database from other legacy systems. After migration to salesforce NTO wants to be able to search and cross reference records with the original source system.

What should a consultant recommend to meet the requirement?

Use the standard external Id field and map this to the original record Id value

Use a custom field named external Id and map this to the current record Id Value

Use a custom external Id field and map this to the original record id value

Use the standard external Id field and map this to the current record Id Value

36. Joe is the record owner of a Lead. A Lead sharing rule has been defined so that leads owned by Joe are shared with public group called 'Joe's Team'. When the Lead is converted to an Account, Contact, and Opportunity, who will have access to these records assuming that a private sharingmodel in place on these objects and there are no sharing rules defined for these objects?

Joe, all members of the public group, Joe’s Team, and anyone above any group member in the role hierarchy will be able to access the three records.

Joe and anyone above him in the role hierarchy will be able to access the three records

Joe, all members of the public group, and Joe’s Team will be able to access the three records

Joe will be the only person who will be able to access the Account, Contact, and opportunity records.

37. Northern Trail Outfitters gain sales leads at its annual trade show. Duplicate leads are generated when they are imported and already exist in the system.

What should be done to address the issue with duplicate leads?

Upload the leads to Data.com to remove duplicates and select the option to have them automatically imported

Upload the leads and click “Find Duplicates” button for each lead record to identify potential duplicate lead

Upload the leads using Data Loader and enable “Find Duplicate” setting to prevent duplicates

Upload the leads using Data Import wizard and select the appropriate field to match duplicates against existing records.

38. 1.The Cloud Kicks team has made a correction in a sandbox environment that needs to be deployed to production as soon as possible. The sandbox and production environments are on two different versions of Salesforce. The fix requires functionality in the sandbox version.

Which action should the consultant recommend?

Deploy from version control before the Salesforce Platform upgrade window.

Deploy changes from the sandbox to production this weekend.

Deploy the changes from the sandbox to production once both environments are on the same version.

Deploy the changes from me sandbox to production concurrently with the Salesforce Platform upgrade.

39. Universal Containers needs to track quarterly sales goals for users.

What are three ways a consultant can display sales goals and allow users to track their progress toward their goals? Choose 3 answers

Enable show quota %attainment.

Create a Custom Report Type Including Forecasting quotas with forecasting Items.

Enable forecast adjustments.

Disable opportunity quantity forecasts.

Enable and show quotas.

40. The Cloud Kicks Sales Support team manually enters leads into Salesforce throughout the week. It was discovered that many of the leads already exist as Contacts in the system based on matching email address. This has resulted inhigh volume of unconverted leads.

Which solution should be used to identify and block future duplicates from being created?

Create a process builder and flow that emails the user of a potential duplicate Contact when a Lead is created.

Build areport that groups leads by email address to identify and merge duplicates

Use Dataloader to import the leads each week instead of entering leads individually.

Activate the Standard Lead Duplicate Rule that matches on both Lead and Contact.

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41. Cloud kicks sells onlinesubscription for its leading shoe of the month club. Customers can make a single payment or setup a weekly and monthly or quarterly. Cloud kicks wants to use opportunities to track and import on the subscription deals.

What should a consultant recommendedto meet this requirement?

Use contacts with lookup to the opportunity object

Enable schedules on the product object

Use assets with lookup with opportunity object

Enable schedules on the opportunity object

42. The enterprise architect for cloud Kicks wants to understand how objects in salescloud are connected to one another.

Which two approaches should a consultant use to help the architect? Choose 2 answers

Explain the types of object relationships in Salesforce.

Use Schema Builder to show a visual of related objects

43. The sales director at Universal Containers wants to ensure that a custom field on the Lead object is excluded from Einstein Lead Scoring.

How should the consultant meet the requirement?

Exclude the custom field from all page layouts.

Omit the custom field from the scoring model.

Clear the custom field's values on all records.

Make thecustom field Read-Only on all profiles.

44. A consultant needs to migrate data in Sales Cloud and is considering using Data Loader.

What are two capabilities of this migration tool? Choose 2 answers.

Extract organization and configuration data.

Prevent importing duplicate records.

Run one-time or scheduled data loads.

Export field history data.

45. Northern Trail Outfitters (NTO) wants to implement a website for a new product launch. The site should be publicly available, allowvisitors to submit requests for information, and be managed by the non-technical marketing team.

What solution should the consultant recommend?

Customer Community

Force.com Sites

Salesforce1 Sites

Site.com

46. Cloud Kicks wants to see how many closed won opportunities a campaign hasgenerated over the last 30 days. They have implemented a campaign influence model that uses the primary campaign source.

Which two steps are needed to meet this requirement using standard functionality? Choose 2 answers

Add campaigns to opportunitieswhen the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.

Have the administrator define rules for campaigns to automatically add opportunities and then lock after 30 days.

Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date

Add child campaigns of the primary campaign source automatically if the child campaigns have an end date that falls before the opportunity close date

Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity

47. At Universal Containers, credit for revenue generated on an Opportunity may be shared among several sales reps. When product support reps are involved in a deal, they should receive a credit of 50% of the revenue.

What should the consultant consider when designing a revenue sharing solution?

Revenue splits are required in order to use overlay splits.

Splits can be assigned to any user with the appropriate profile.

Enabling opportunity splits creates a split record for every Opportunity.

Overlay splits allocated on an Opportunity must total 100%.

48. Part of Cloud Kicks' solution design is to incorporate Lightning Experience. The Consultant wants to see if there is an increase in the number of Lightningusers.

How should a Consultant track this?

Use the Lightning Experience transition Change Management Hub.

Create a report on users and filter for "Lightning user."

Create a report on users and add a Lightning component.

Use the Lightning Usageapp and look at the monthly data graph.

49. After completing a successful Sales Cloud rollout to a new business unit at Universal Containers, sales forecasting within Salesforce is inaccurate. Upon closer inspection, some

opportunities appear in the incorrect forecast category.

How should a consultant troubleshoot this issue efficiently?

Write a conditional validation rule on the Forecast Category field.

Make the Forecast Category a required field on relevant Opportunity page layouts.

Create a report to determine the number of opportunities in each forecast category.

Verify the Stage to Forecast Category Mappings on the Opportunity object

50. Cloud Kicks wants to boost importance of its sales stages and its role in the company's salesmethodology. Cloud Kicks also wants to enhance precision of its sales forecast.

Which 2 steps should be taken to ensure the Sales process is mapped to meet the requirements? Choose 2 answers

Map sales probability values to forecast categories.

Mapforecast probability to Opportunity probability.

Map Opportunity stages forecast categories.

Assign appropriate sales stages

Assign forecast percentages.

Assign accurate probability to each stage

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51. Northern Trail Outfitters (NTO) has a private sharing model for accounts and opportunities. Each sales representative is assigned to work with a dedicated sales engineer. The sales engineer will need access to their assigned sales representative accounts and opportunities.

What should a consultant recommend to meet this requirement?

Enable account teams and have each sales representative configure their default teams

Have the sales representatives manually share the accounts and opportunities with their assigned sales engineers

Create criteria-based sharing rules to share the accounts and opportunities with sales engineers

Create a trigger to add the sales engineers to their sales representative account and opportunity teams

52. During the Deploy phase at Cloud Kicks, users are finding it difficult to use a new system, which is adoption.

How should the consultant avoid this issue in the future?

Design a solution during the Build phase.

Conduct a Beta review during the Validate phase.

Gain buy-in during the Analyze phase.

Develop test scripts during the Plan phase.

53. Cloud Kicks just deployed SalesCloud globally and wants to make sure that all of its users are using Salesforce.

How should the consultant determine if all regions are using Salesforce?

Assign all users to a region, build a report using user login history, and filter on region.

Create an Opportunity report per region, filtering by User.

Ask each regional sales manager to run the standard User Adoption report.

Install Salesforce Adoption Dashboards from the AppExchange and use the region chart.

54. The Cloud Kicks CEO needs to run reports from the sales team’s reports folder. The CEO's assistant needs to control access to the reports. Sales managers need to change the reports when necessary.

How should the consultant meet the requirement?

Set the CEO access level to View, the CEO's assistant to Manage, and the sales manager to Edit on ACO the folder.

Enable Manage Reports in Public Folders and give access to the CEO and their subordinates.

Set the CEO access level to View All, the CEO's assistant to Modify All, and the sales manager public group to Create.

Enable Manage access for the CEO role and subordinates, and Manage access for the CEO'S assistant profile.

55. Cloud Kicks (CK) wants to migrate data from its existing enterprise resource planning (ERP) system to CK wants to organize its data using the unique ID that is a number type in the ERP.

What should the consultant recommend to meet the requirement?

Map the ERP unique ID to a custom external ID unique number field.

Create a text field and insert the ERP unique I

Use the ERP unique ID as the Salesforce I

Create an external ID unique number field in the ERP labeled ERP unique I

56. Cloud Kicks’ global sales operations team has to export reports from Salesforce and manipulate them in Excel to convert regional deals to the correct currency conversion.

What are two use cases for enabling Advanced Currency Management that will allow the company to generate accurate reporting directly in Salesforce? Choose 2 answers

Adjust currency conversion dynamically based on a given date range.

Adjust currency rates on a set schedule.

Show deal value in a user's default currency.

Implement org-wide reporting that displays deal values appropriately.

57. The admin at uBHMBon tamers has been getting complaints from sales reps about duplicate Leads …Salesforce. The admin has already set up a matching rule for Leads.

What should the consultant recommend to resolve the issue?

Confirm the standard matching rule is inactivated.

Change the criteria for the standard Lead matching rule.

Change the criteria for the standard Contact matching rule.

Confirm the custom matching rule is activated.

58. Cloud Kicks' VP of Technology wants to start using Salesforce for all of the sales teams automation. 70 million records were all migrated from a legacy database to the data warehouse that will be synced with Sales force. Cloud Kicks wants to be able to search and cross-reference records with the original source database.

What should a Consultant recommend to meet this requirement?

Use a custom External ID field and map this to the original record ID value

Use the standard External ID field and map this to the original record IDvalue.

Use a custom field named External ID and map this to the current record ID value.

Use the standard External ID field and map this to the current record ID value.

59. Cloud Kicks uses a custom object named GumShoe. GumShoe is the child in a master-detail relationship with the Opportunity object. Staff members use this object to create requests for supporting research. They want to easily generate new GumShoe records from their phones by using the Salesforce Mobile App.

What should a Consultant recommended to meet the requirements?

Create a Quick Action.

Create a Lightning Component for mobile.

Create a custom hyperlink to a relatedlist.

Create a custom Process Builder process.

60. A consultant is preparing for a Sales Cloud deployment at Universal Containers.

Which two bestpractices should the consultant follow to make user training effective? Choose 2 answers

Choose one training modality to simplify the user experience.

Conduct hands-on training for users in production.

Provide user training based on relevant business scenarios.

Include a user training milestone in the implementation plan.

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61. Cloud Kicks (CK) has an external enterprise resource planning(ERP) system that stores product order information. CK wants to view those orders as a related list on the account record in real time.

Which best practice should the consultant recommend?

Implement Salesforce Connect and an external object to get real-time product order information, and add the external object as a related fist on the Account.

Create a Lightning component, and get the real-time product order information from ERP using REST integration.

Create external object product onto" information in Salesforce, run a nightly batch to get details from ERP, and add the external object as a related fist on the Account.

Implement Salesforce-to-Salesforce to get real-time product order information, and add it as a related list on the Account.

62. Cloud Kicks has a multi-phase selling process where every sales stage corresponds with a phase in the process. The first phase is preliminary qualification, where Opportunities should not contribute to Cloud Kicks' forecast.

Which two actions should be taken to ensure that Opportunities do not contribute to Cloud Kicks' forecast during the first stage? Choose 2 answers

Require sales staff to enter $0 for the Opportunity amount

Configure the first stage with the omitted forecast category.

Override the forecast to be $0 for first stage Opportunities

Require sales staff to enter for the Opportunity probability.

Assign probability to the first sales stage.

63. Northern Trail Outfitters (NTO) wants to improve sales productivity in inside sales and it has been advised to consider Salesforce Console for sales.

What use case will satisfy this requirement? Choose 2answers

Need to chat with customer in real time with chatter

Need to prioritize search results for contacts and opportunities

Need to add notes quickly or log activities for each record

Need to see records and related items as tabs underone screen

64. Cloud Kicks has recently migratedfrom Salesforce for Outlook to Lightning Sync. While migrating, Salesforce for Outlook hasn't been disabled for Lightning Sync users. There are some conflicting settings in both Outlook configuration and Lightning Sync configuration.

What happens as a result if there are any conflicts?

Salesforce gives preference to Lightning Sync settings

Salesforce stops the sync and reports the errors

Salesforce gives preference to Salesforce for Outlook settings

Salesforce gives preference to Salesforce permission settings

65. Northern Trail Outfitters' European and Asia specific sales team have different business requirements on how to create new opportunities. The team must configure a set of geographically-specific fields relevant only to their team as well as common fields that both teams will utilize.

Additionally, each team should NOT be able to report on the other's region specific-fields.

Implement field-level security to allow access to fields for the respective regional sales team.

Create a separate page layouts and record types for each of the regional sales team.

Build a custom object with private sharing to capture the additional fields as a separate record.

Utilize Visualforce to build an opportunity page that dynamically checks the user’s region to determine which fields to display.

66. Cloud Kicks acquired a shoe distribution company. The VP of Technology wants to migrate all the sales data into Cloud Kicks' Salesforce instance.

Which data migration sequence should the Consultant recommend for the objects?

Users, Products, Currency, Price Books, Quotes, Quote Line Items, Accounts, Opportunities, Opportunity Line Item

Products, Price Books, Users, contacts, Accounts, Opportunities, Opportunity Line items, Quotes, Quote Line items

Products, Price Books, Users, Opportunities, Opportunity Line Items, Quotes, Quote Line items, Accounts, Contacts

Users, Products, Price Books, Accounts, Contacts, Opportunities, Opportunity Line Items, Quotes, Quote Line items

67. Cloud Kicks (CK) sells online subscriptions for its leading Shoe of the Month club.

Customers can make a single payment or pay weekly, monthly, or quarterly. CK wants to use Opportunities to track and report on these subscription deals.

What should a consultant recommend to meet this requirement?

Enable schedules on the Product object.

68. Cloud Kicks operates in multiple countries and wants to track historical exchange rates. The Consultant at Cloud Kicks has implemented exchange rates by using advanced currency management.

How is the convertedcurrency amount on Opportunities calculated?

Based on the Opportunity stage regardless of the Close Date

Based on the historical exchange rate regardless of the Close Date

Based on the Close Date regardless of the Opportunity stage

Based on the exchange rate regardless of the Close Date

69. Management at Northern Trail Outfitters wants to make sure their sales representatives are recording important email communicationwith customers while they are away from their offices. The sales representatives use various email applications.

Which solution should be recommended?

Download and install a Salesforce universal connector for their smartphone and computers.

Copy and paste emails manually to the customer record in salesforce from their smartphones and computers

Forward emails using their Email-to-Salesforce email address from their smartphones and computers

Download and install the Salesforce for Outlook connector on their smartphones and computers

70. Cloud Kicks has decided to implement Sales Cloud Einstein. After setting up Sales Cloud Einstein, aconsultant finds some of the features are not enabled.

What are two steps the consultant can take to troubleshoot the issue? Choose 2 answers

Check Sales Cloud Einstein permission set assignments.

Validate the Connected App Details.

Verify Integration User Profile Details

Reconfigure the Einstein Lead Scoring app.

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71. A salesperson at Northern Trail Outfitters (NTO) cannot view a contact's information from social profiles. NTO has Social Accounts and Contacts turned on its account.

Why is the salesperson unable to access the information?

The information shown is based on the sales representative’s social connection with contact

The fields configured by Universal Containers’ administrator on the contact page layout are missing

The link to the Facebook profile is NOT configured with administrator password to access detailed information

Universal Containers must install and APP Exchange package to access public profile information for its users

72. Universal Containers’ (UC) sales reps have said there are too many reports and dashboards which makes it hard to find what is important to them.

What should a consultant recommend that use to solve this issue?

Enhanced Folder Sharing

73. Cloud Kicks requires its sales reps to 90 through an internal certification process on myTrallhead before they add specific groupsof Products to Opportunities.

Which two solutions should be used to validate that sales reps have completed the myTrailhead badge? Choose 2 answers

Use a validation rule on Opportunity Products to prevent a sales rep from adding Products marked as requiring the myTrailhead badge if the rep has yet to complete the badge.

Use a Process Builder process on Products marked as requiring the myTrallhead badge to automatically share the Products with sales reps who have completed the badge.

Use a validation rule on Products marked as requiring the myTrailhead badge to prevent those Products from being added to an Opportunity.

Use a separate once book for the Products requiring the myTrailhead badge and only share the once book with sales reps who have completed the badge-

74. Leads created from the "Contact Us" form on the Northern Trail Outfitters' website are not being followed-up on in a timely manner. Management wants to be notified when a lead has NOT been followed-up within 24 hours if being submitted.

Which action should be recommended?

Send an email using lead escalation rule

Notify using publisher action

Notify using Chatter on leads

Send an email using time-based workflow

75. Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.

Sales operationswants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud.

How should the consultant show sales operations what the data will look like after the change?

Use Tableau to geocode account addresses and display on a territory map.

Install the Territory Management Reporting Pack from the AppExchange.

Run the updated assignment rules in planning State and view the accounts on the territory detail page.

Use Data Loader to export the accounts and make updates in Google Sheets.

76. Northern Trail Outfitters (NTO) sells products that require frequent collaboration with the same team of individuals who play a key role in closing deals. The lead sales representative determines the level of access for each of the collaborating team members on the opportunity.

What solution should the consultant recommend to facilitate the collaboration of the lead sales representative and team members?

Enable chatter to have the lead sales representative facilitate collaboration through sales team sharing

Define a sharing rulefor each lead sales representative to assign appropriate access for all extended team members

Configure default opportunity teams for all lead sales representatives with team selling enabled

Create a public groups for extended team members and allow the sales representative to assign manual sharing on their opportunities.

77. Sometimes, sales reps need to create contacts without accounts based on business processes.

What should the consultant take into consideration about these contacts?

Contacts without accounts need to be shared through sharing rules

Contacts without accounts are shared through the Role Hierarchy.

Contacts without accounts are private and only the owner and admin can view them.

Contacts without accounts need to be manually shared.

78. The Northern Trail Outfitters sales team has reported that many of the Leads they receive are missing an email address or phone number.

Which two approaches should a consultant recommend to address this problem? Choose 2 answers

Require Phone and Email fields on the Lead object.

Create a Validation Rule that requires either a Phone or Email.

Configure Assignment Rules to only assign Leads with Phone or Email.

Require Phone and Email fields on the Lead page layout.

79. Sales managers at Cloud Kicks need to visualize all open opportunities based on the location of the related Account.

Which solution should a consultant recommend?

Using Tableau CRM, import a data lens with the State and City for all opportunities.

Enable Location Services and add the Account Address field to the Opportunity page layout.

Create a dashboard that uses a report grouping opportunities by Account.

Using Salesforce Maps, configure a Data Layer showing open opportunities.

80. A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering use cases for Sales Processes.

Which two groups should provide content for the use cases? Choose 2 answers

Sales reps

Finance team

Sales operations

Executives

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81. A Consultant for Cloud Kicks Sales Cloud has proposed implementing an Account Hierarchy.

What impact could the redesign have on the org?

A user who owns an Account at the bottom of the hierarchy has access to all parent Accounts.

The Account Hierarchy can be visualized from all levels in the structure.

The value of all Opportunities in an Account Hierarchy are visible on the parent Account

The ownership of an Account determines the visibility of the Account Hierarchy.

82. Asia Pacific and Japanese sales teams from Cloud Kicks have requested separate report folders for each region. The VP of Sales needs one place to find reports for all the regions and still wants to retain visibility of the reports in eachfolder.

What should the Consultant recommend to meet this requirement?

Create grouped folders, keeping the top region folder sharing settings and limiting the sharing settings for the grouped folders for each region.

Create all new regional foldersand move the reports to the respective region folder with viewer access.

Create all new regional folders and move the reports to the respective region folder with subscribe access.

Create subfolders, keeping the top region folder sharing settings andlimiting the sharing settings for the subfolders for each region.

83. The marketing team is using a separate platform for managing prospects and wants to hand off qualified prospects to the sales team.

How should the consultant meet this requirement?

Create Salesforce users for the marketing team so they can enter leads directly Into Salesforre.

Recommend an integration with the marketing platform that creates leads in Salesforce,

Recommend an integration with the marketing platform to Salesforce that generates tasks with lead information.

Create a report of Salesforce leads and compare it with marketing data on a regularbasis.

84. Cloud Kicks is now live and training is complete, but the system administrator keeps calling with questions about the process.

Which strategy should the Consultant use?

Test the process to make sure it still works.

Direct the admin to ask Salesforce

Conduct a Knowledge Transfer with the admin.

Have the admin review the solution design.

85. Cloud Kicks currently supports three business lines within a single Salesforce instance:

Running, Athleisure, and Celebrity Co-Branded. The VP of Atheisure controls a large budget and is often ableto re-prioritize business stories and ‘shadow projects’ into releases ahead of other groups.

This topic comes up frequently and often details the monthly project management meeting, which limits the amount of time available to cover other critical topics.

Which two strategies should the consultant recommend to address these issues? Choose 2 answers

Create a weekly All-Hands call, including business and technology resources, to review direction and priority of development.

Divide the development team into three units/tracks to support each line of business independently.

86. Cloud Kicks requires sales associates to record all activities within Salesforce.

Which sales metric can be derived from these activities?

Marketing Influence

Rate of Contact

Close Rate

Forecast Accuracy

87. Cloud Kicks is concerned that the sales team is taking longer to close Opportunities each month is comparison to the same time last year. The VP Sales wants to determine the number of closed deals on a monthly basisand compare the month-over-month results.

Which two actions should the Consultant take to create a solution? Choose 2 answers

Schedule an analytic snapshot of the Opportunity object to run monthly.

Create a custom Opportunity report usingcustom formula fields for the stage closed/won.

Create a dashboard component; schedule the dashboard to refresh monthly.

Create a report based on the Opportunity snapshot.

Schedule an analytic snapshot of the Opportunity history object runmonthly.

88. Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts.

Which Salesforce product should the consultant recommend?

Salesforce Service Cloud

Salesforce native CTI Connector

Salesforce High Velocity Sales

Salesforce Sales Cloud

89. Northern Trail Outfitters (NTO) generates the sales proposal for each opportunity and needs to share it with the customer. All members of the sales team are able to update and comment on the proposal. It is important that customer does not see the earlier version of the proposal or the team comments.

Which solution should a consultant recommend to meet this requirement?

Upload proposal as Chatter file on the opportunity recordand share with customer using a link.

Save the proposal as an attachment on the opportunity record and share with customer using with the link.

Save the proposal as chatter file on opportunity record and add the customer as follower.

Upload the proposal in the private chatter group accessible to the sales team and invite the customer to join.

90. Universal Containers is working to expand its residential business in the U.S. Sales reps are being asked to canvas neighborhoods m their areas, leveraging new door-to-door campaign material to secure new customers. Internal studies have shown the most valuable residential customers typically have a household income range between $50,000

and $70,000.

Which solution should the consultant recommend to help sales reps determine the best neighborhoods to canvas?

Salesforce Maps using the Demographic Context data source to display income ranges for regions within their territories

API integration with Salesforce Maps to plot existing customers on territory maps

A Salesforce Maps component plotting non-customers in residential neighborhoods

Salesforce Maps with ESR1 integration to display high density neighborhoods

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91. Universal Containers (UC) has established Sales Ops teams. As part of the sales process, Tasks are used to track all customer interactions. UC wants any available Sales Ops team member to handle these Tasks as soon as possible.

Which Salesforce functionality should the consultant recommend to meet the requirement?

Create Opportunity Teams to manage Tasks.

Leave the Task'sAssigned To held bank

Use workflows to create a Task for each team member.

Assign Tasks to a queue to share work efficiently.

92. What are the benefits of enabling territory management? Choose 3 answers

Ability to generate account sharing rule based on territory membership

Ability to expand private sharing model using account criteria

Support to complex and frequently changing sales organization

Support for multiple forecast per user based on territory membership

Ability to include opportunity in more than one record.

93. Sales reps want to review pricing on historical contracts when working on new opportunities at Cloud Kicks. Contracts are created from the Account page. Sales reps need to view allcontracts for the Account on the Opportunity record.

What should a consultant Implement to meet the requirement?

Build a custom Opportunity lookup field to Contracts with an Account dependency filter and make it editable.

Add the Contracts related list to each of the Opportunity page layouts used In the sales record types.

use the Related List - Single component to display the Account's Contracts on the Opportunity Lightning page.

Create an object-specific action to create a Contract record fromthe Opportunity page layouts used by sales.

94. A Sales Rep at Cloud Kicks has a requirement to have access to all child Accounts of the Accounts they own. The Organization-wide Default setting for Account is private.

What happens if a user has access to a parent Account?

The user will access to All Accounts if "Grant Access using Hierarchies" is enabled.

Access can be granted by setting up a sharing rule via Account Hierarchy.

Access to child Account will need to be manually added.

The user will have access to child Account records.

95. Cloud Kicks has a complicatedsales process. Sales reps often have difficulty deciding when to move opportunities through various stages.

Which solution should the consultant recommend?

Use automation to send emails to sales reps with Guidance for Success

Configure a dashboardthat shows opportunities that have remained in the same stage for 30 days

Activate Path and add up to five key fields and Guidance for Success

Advise sales reps to collaborate on Slack to move opportunities along the pipeline.

96. Cloud Kicks has just completed its initial Sales Cloud Go-Live. Cloud Kicks leadership wants to target users who are not yet using the new application.

What should a consultant recommend?

Track logins in a spreadsheet.

Run a Report on Users never Logged In.

Run a Mobile Login report.

Use the Lightning Usage app.

97. Northern Trail Outfitters (NTO) uses a custom object named Insight, which is the child in a master-detail relationship with the opportunity object. Sales teams use this object to create requests for analysts who conduct supporting research regarding an opportunity. Sales teams use Salesforce1 mobile app and want to easily create new insight records from their phones.

What should a consultant recommend to meet this requirement?

Create a custom object tab

Create a publisher action

Create a related list button

Create a Visualforce page

98. Northern Trail Outfitters (NTO) needs to quickly look up contacts, accounts, and opportunities and easily log calls. The team wants to access to customer information even without an Internet connection because of limited coverage in certain geographic areas.

Which mobile solution should NTO use?

Salesforce App

Salesforce Touch App

Custom hybrid App

Salesforce Mobile App

99. A sales rep notices they can edit some opportunities associated with accounts they own, but is unable to edit other opportunities, although these are associated with accounts they own.

Which three reasons could explain the sales rep’s experience? Choose 3 answers

Sharing Rules for opportunities are set to Manager Groups.

Opportunity visibility allows View access to opportunities owned by others and associated with accounts they own.

The organization-wide defaults for opportunities are set to Private.

All provisioned Opportunity object permissions enableRead access with all accounts the sales rep.

Some opportunities associated with the sales rep's account are owned by other users.

100. A Consultant is configuring Einstein Forecasting to help the sales team predict how much they will sell by the end of a forecasting period.

Which two considerations should the consultant keep in mind to ensure that predictions are displayed? Choose 2 answers

Predictions are based only on thestandard close date and Amount fields.

Predictions are only shown when at least 12 months of Opportunity data exists.

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101. A consultant has successfully deployed Sales Cloud at Cloud Kicks.

What is the final step in completing an engagement?

Measure adoption

Perform testing

Deploy solution

Hand over documentation

102. The Consultant at Cloud Kicks has successfully implemented the Einstein lead Scoring feature and now wants to measure the effectiveness and track lead conversation rates.

Which three standard dashboards are available? Choose 3 answers

Average Lead Score by Lead Source

Conversion Rate by Lead Source

Conversion Rate by Lead Score

Lead score Distribution

Lead Scores by Created Date

103. Northern Trail Outfitters ' (NTO) consumer business has grown to more than 500,000 contracts. NTO stores all individual contracts under a single account called 'Consumer'. Mass updates are no longer completed within the defined maintenance timeframe and an increased number of errors are being reported.

Which two actions should be recommended to improve performance? Choose 2 answers

Enable person accounts and migrate the contact data.

Ensure that no single account has more than 10,000 contacts.

Add an index to the account field on the contact object.

Remove the account assignment for all contacts.

104. The members of an opportunity team at Northern Trail Outfitters (NTO) are working together to close an opportunity. The sales engineer on the team is having trouble keeping up with most current quote.

How can the sales engineer identify the opportunities latest quote?

Reference the synced quote field on the opportunity record

Reference the synced quote history on the opportunity

Reference the last modified date on the quotes

Follow the opportunity’s quotes in chatter.

105. Cloud Kicks wants to integrate back-end systems with Salesforce. The track the "Shoe of the Month" product shipments to each customer and the associated tracking information is stored in a back-end tracking system.

Which set of this integration?

Custom object "Status," Opportunity, Product

Custom Lightning Component, opportunity, Lead, Product

Custom object "Status," Opportunity line Item, Product

Custom Lightning Component, Opportunity, Product

Custom object "Status," Opportunity, Lead, Account, Product

106. An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high level processes the business. CK plans to use the diagram to show the context of a new process within the overall business whole.

What should the admin create to meet this requirement?

Capability Model

Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram

Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram

Value Stream Map

107. The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multi-factor authentication.

What should a consultant recommend analysing adoption?

Review the Setup Audit Trail.

Create a report forthe Login History object.

Run the Salesforce Optimizer.

Open the Lightning Usage App.

108. Cloud Kicks' sales productivity is on the decline, while its competitors are doing great. The Consultant has suggested Einstein Opportunity Insights.

Which three insights can this provide? Choose 3:

Key Moments

Sentiment Analysis

Follow-up reminders

Deal Prediction

Opportunity Representative Score

109. At Cloud Kicks (CK), each sales rep is assigned a sales ops specialist and a sales engineer. CK wants to ensure that the assigned sales ops specialist and sales engineer have access to the correct Accounts. The organization wide defaults (OWO) for Contact are set to 'Controlled by Parent',

Which solution should the consultant recommend to meet this requirement?

Use Apex Managed Sharing to automatically share any new Contacts.

Set up Account Teams with defaults for each sales rep.

Change the Contact OWD to Private and create sharing rules to grant visibility.

Add the Sharing button to the page layout so sales reps can share Contacts as needed.

110. Cloud Kickshas a requirement to measure end user adoption and data quality in Salesforce.

Which solution should the consultant recommend?

Einstein Conversation Insight-;

tableau custom dashboard

Adoption and Data Quality Dashboards Pack

Salesforce Surveys

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111. A customer needs chatter, a custom mobile layout, and custom branding for its mobile users.

Which solution should a consultant recommend?

Salesforce1

Mobile classis

Chatter for mobile

Custom mobile

112. NorthernTrail Outfitters has its sales support team enter new prospecting leads for sales representatives.

Which three actions should be implemented to enforce data quality and accuracy once the new lead has been qualified and the opportunity has been created totrack the deal? Choose 3 answers

Enable the lead conversion permission

Map custom fields to corresponding opportunity fields

Enable validation rules on the opportunity

Create an Apex trigger to perform data quality checks.

Enable validation rules on the lead

113. On Lead creation, the Sales Director of Cloud Kicks wants to implement rules to assign lead to the appropriate user. The new record should have the assignee's default record type.

Which approach should the Consultant recommend to meet the requirement?

Specify in the User settings to take the record type of the assigned.

Specify in the Profile settings to take the record type of the assigned.

Specify in the Lead settings to take the record type of the assigned.

Specify the Lead Assignment Rules to take the record type of the assigned.

114. Sales stages are shared between sales methodologies at Cloud Kicks; however, there are three product lines with unique sales methodologies. A few sales stages overlap between the three.

Which three components should be configured to support this? Choose 3 answers

Three sales processes

Three record types

Three page layouts

One set of opportunity stages

Three sets of opportunity stages

One hybrid sales process

115. Cloud Kicks’ sales productivity is on the decline, while its competitors are more successful. The consultant has suggested Einstein Opportunity Insights.

Which three insights can this provide? Choose 3 answers

Opportunity Representative Score

Sentiment Analysis

Follow-up Reminders

Deal Prediction

Key Moments

116. The Cloud Kicks Marketing Team purchased a marketing automation tool and are implementing a Lead qualification process. The Sales Director provided key attributes and activity history of the ideal Lead.

What can Marketing do with this information to implement an automated solution?

Develop the Lead score and grade based off the provided information to automatically determine when a Lead should become qualified

Add fields for all key attributes to the Lead object and make them required

Set up the marketing tool to send any prospects to Salesforce and have Sales Reps assist in the qualification process

Create reports based off the provided Sales metrics in the marketing automation tool and train Marketing users to identify andqualify Leads